#541 Battling the Urząd: Real Stories of Polish Bureaucracy
Welcome to Learn Polish Podcast, episode number 541. You can find all our episodes on learnpolishpodcast.com. You'll get lessons from Ania in Spanish or in Polish.
Find our links in the show notes and on the audio and video. Find everything about me by scanning the QR code or visiting roycoughlan.com. If you're looking for virtual assistance, go to va.world.
In this episode Roy and Ania share personal experiences dealing with Polish urzędy, discuss bureaucracy, legal worries, and the progress of digitalization and digital IDs. They compare systems abroad, offer frustrations and suggestions for improvement, and invite listeners to share their own stories.
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Polish for all foreigners
Hi, I’m Ania, founder of Teatro de Idiomas. Learning Polish with us isn’t just effective — it’s fun, inspiring, and super exciting! We teach through Spanish, English, or Russian, so you can learn Polish in a language you already know and feel comfortable with.
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00:04 - Introduction to the Podcast
00:26 - Legal Issues in Poland
04:01 - Personal Experiences with Government
09:19 - Bureaucratic Challenges
11:33 - Digitalization and Modern Solutions
13:54 - Improving the System
17:03 - The Endless Topic of Bureaucracy
00:00:00.017 --> 00:00:04.337
Welcome to Learn Polish Podcast, episode number 540, 1540.
00:00:04.757 --> 00:00:08.797
You can find all our episodes on learnpolishpodcast.com. Then you'll get lessons
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from Tania in Spanish or in Polish.
00:00:11.397 --> 00:00:13.977
Then you'll find our links in the show notes, but on the audio and the video.
00:00:14.117 --> 00:00:17.137
Find everything about me, scan the QR code, go to rycon.com.
00:00:17.297 --> 00:00:20.517
If you're looking for virtual assistance, go to va.world.
00:00:21.577 --> 00:00:22.377
DzieÅ dobry.
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DzieÅ dobry.
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Listen, I have a good idea. Why are you talking about a good idea?
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If you say good, good, good, good. Listen, Roy, tell me, do you go to some local
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government in Poland? You have to do some local government?
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Yes, so. I have a lot of companies.
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I tell you, I think that I don't know a person who would say that he would say
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that he would say that. So, I think that's what I'm going to say.
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Today I'm going to get your thoughts on this topic, which is about the law of
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the law in our country, which is in Poland.
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Okay, when I ask people, my students, or in the way, they usually say they're stressed.
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And so very much. Roy, do you stress? Yes, but now... No, because I'm not afraid of these people.
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You're not afraid of these people. Listen, people, you know what? I'm not afraid of them.
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Just... Just... Just...
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Just... Just... Okay, tell me, when did you last time you had some kind of a
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legal issue in Poland? Here.
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Chyba to byÅo dwa lata temu.
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Dwa lata temu, tak? ByÅem na urzÄ d biuro,
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bo urzÄ d kÅamiesz od koÅci, robisz od kamienicy, bo ja mam krzmice ze Åni.
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Tak, krzmice. Tak. I sprÄdaÅam tÄ kamienicÄ i urzÄ dzÄ 28 tysiÄ ce zÅotych.
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And ja mówiÅam, ale ja nie mam, ja mam sklep alkoholowy i ludzie weź te koszty
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tam. this movie nieważne, bo byÅo dwa ludzi jeden miÅo, and jeden pies, tak?
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It's like, and zawsze says to pisz twoje opis,
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bo kiedy pisz opis, to like zagadasz siÄ and ja mówiÄ, do widzenia i wracam
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do domu i ja caÅy czas mam list od urzÄ d and ja pisz,
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gdzie jest umowa, tak?
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Where is the factor? Where is everything?
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And then it's another person. Then it's maybe 10 or 15 people.
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And then they say, oh, it'll be 4,000. Not 28, but 4,000. I'm not sure.
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But I always work and I'm paying my money. I'm not doing anything. It's just my time.
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So I don't have one minute for the exam, and bo nigdi pomoc mi, nigdi.
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I know. I know. I myself I think I'm gonna do it. And I think I know that many
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people who listen to us, have also had a nice experience with the government.
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I don't know why this is, that the urate is so and not normal.
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You said you are a good guy.
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You can buy it. You can say, we can send us a podcast about the truth.
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Maybe we will learn something else.
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If we were to be honest, we are both more. But no way, unfortunately.
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No, yes. That's right. Good. Okay, now a question.
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Do you believe that in Poland can be easily accomplished?
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That means, you just go to the urzÄ, you say, what problem has you and they
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help you. Is this possible?
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Problem with the urzÄ, right?
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I have a lot of experience from other countries in Irlandia.
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It's very nice. Good morning, how can I help? And here, it's like...
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The first time, I've been around 200 or more times, because I have a lot of people here, right?
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Kiedy osoba mówi źle dla mnie, dla mnie I don't nie akceptowaÄ.
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I zawsze mówi, co myÅlisz, czy mowy rozmawia ze mnÄ ?
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And zawsze, bo chyba Polak, PolkÄ , just zgadza siÄ, co urzÄ d mówi.
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Nie wie, jak jesteÅ szczÄÅliwy, nie, silny, tak?
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Rozumiesz? So, when you don't want to tolerate people who want to be less than...
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Yes, it's a very good point.
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I just recently I was told myself, that if someone goes to the office,
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I don't have to mention the name
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of the office, but I think that everyone knows what I'm talking about.
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So, I think that every person who went to the office, and most people who go
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there are people who go there are people who go there are because it is a law,
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so theoretically it is an institution,
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which should know what they do. It's like that they don't know what they do.
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So many times people who go there are people who go there and don't understand,
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these rules, these rules, these rules, they don't understand,
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they often believe to them, what they hear.
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The truth is that they are lying like you were told.
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So, this person lives in a clown. If someone has a little bit of a character,
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a charisma, then he can do it, he can do it.
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And he can do it and he will fight against his own rights. Most people don't.
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He's adaptable. If he says that he has to pay, he has to pay,
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he has to pay, he has to pay, because he has to pay.
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And he has to pay for it, he has to pay for it, he has to pay for it.
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It is, unfortunately, very sad and I really like it. So, theoretically,
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to be a good thing, it's not easy to do that, because you have to fight very well.
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And so, it's important. And also, it's important,
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sometimes, it's 7 years, you have to wait 5 years, depending on the price,
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and you wait for the last moment and it will be, oh, it's mandatory,
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plus, plus, plus, plus, plus, so it can be 1000, and then, after it's like 5000, 1000, you know?
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Because if the government says that at this moment is something,
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and gives a list, it will be and everything will be in the same way.
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But no, it doesn't say anything. And then, boom, you think that you are in the same way.
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Yes, in Poland this period of 5 years means that the government has the right
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to control over 5 years to do the same.
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So in the period of 5 years it can be great, but after 5 years they can call
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our friends So they never ghosted them.
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They don't do it, you can be sure. Okay, tell me, the urinary,
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the urinary, they are familiar with the bureaucratic.
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And, tell me, the same thing is to be a solution for the urinary,
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documents, and some other things, it is bureaucratic, because you have to go
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to, you have to talk to someone, she says she says, you have to have some documents,
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documents, and even just documents.
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It is a great bureaucratic, And tell me, if this bureaucracy,
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at least here in Poland, because you have experience, is it complicated or is it easy?
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Now it's a little better, but
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I remember, because before, when you have a company, there is a picture.
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But I remember one time, I don't remember, but I have my passport.
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But it doesn't matter, it has to be a paycheck. Because when I have a passport, I have a paycheck.
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Well, it's all right. I can go to the bureau and make a paycheck from the uniform. It will be fine.
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What sometimes people in the office don't think.
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Very often they don't think. Okay.
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Tell me, in this case, when you were in the office,
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when you were in the office, or you had to be a good idea, or you had to be a good idea,
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or you had to be a good idea, or you had to be a good idea, or you had to be
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a good idea, or you had to be a good idea, or you had to be a good idea,
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or you had to be a good idea, or you had to be a good idea,
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or you had to be a good idea, or you had to be a good idea, or you had to be
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a good idea, or you had to be a good idea, or you had to be a good idea,
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or you had to be a good idea, or you had to be a good idea, or you had to be,
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or you had to be a good idea, or you had to be a good idea, or you had to be a good idea,
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or you had to be a good idea, or you had to be a good idea, or you had to be
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a good If someone has a problem, he will not have a problem,
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but he will just help him.
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No, he doesn't have a problem. And if you had a feeling that he doesn't have a problem,
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Yes.
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I remember, I remember, I remember, I sometimes I go to informatics and say,
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okay, bureau 204, okay, but it's not our, it's bureau,
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I'm there all the time, nobody wants to help, nobody wants to work, it's all.
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Yes, even there are a lot of memes about working in the office. Okay.
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Okay. Tell me in a moment, how did you have a company in this company that was
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a company, who was a nice and normal person?
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Yes, about five percent. No, I'm not a lot of people.
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No, it was definitely, because I've been doing a lot of things for me.
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And a person says, I know, it's not good, but it's not my department.
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But I understand, it was very nice. You want a little help?
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There are a lot of people who help.
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But normal people are like, A, this is my... Do you know.
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So, generally, it's hard to meet such a person.
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Well, maybe we'll have fun.
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Now I would like to ask you... Because now, we know, we're in the digitalization,
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computer, internet, etc.
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And now, very much of the business can be done online.
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You can send documents, you can even write them online.
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And they are so important. And you can also get a decision online. It's not like you can't.
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And it's all like a cyfry... It's just a cyfry... It's just a cyfry...
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It's just a cyfry... No, dobra.
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And tell me, if this cyfry is a... It's a cyfry... It's a urzÄd...
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It's a fact that it's a good... It's a frustrate... It's a...
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And it's a fact that it's a communication. How do you think it's a...
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Everything I think is better for us.
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We can't go to the UR, we can do everything online. But it's a form of digital ID.
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And UR has everything.
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And then, we can do something in a form of an individual.
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So I'm here too, in Ireland. But when I do a podcast on Awakening,
00:12:44.696 --> 00:12:47.156
on digital ID, I think, oh,
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I'm here, I have a digital lady in Ireland too, because when you have your money,
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I have a situation where you have your money.
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Maybe wrong, but you never return.
00:13:00.976 --> 00:13:07.516
You can do a lot of times, you have your money from my account and you never return those money.
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One time I have a few hours from bureau to bureau and I'm like,
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oh, it's my, so everything but I have good information very good.
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Because I was here in a few countries I was in the court and I looked at everything,
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is wrong everything is wrong why?
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Why can I? I read 20 books on this topic from common law I don't know in the
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Polish sovereignty And when you say, look at the government's list,
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and there's no one called it.
00:13:49.996 --> 00:13:53.436
It's always PAN and it's always all capitals, right?
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Yes, yes. It's corporate entity. And when you say,
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I can't do anything.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no,
00:14:36.541 --> 00:14:37.401
no, no, no, no, no. Przepraszam bardzo.
00:14:38.461 --> 00:14:44.441
Dobrze, a powiedz mi, już tak na koniec, czy masz jakiÅ pomysÅ,
00:14:44.641 --> 00:14:50.301
jak ulepszyÄ taki system tych urzÄdów? Co byÅ zrobiÅ?
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Powiedzmy, że musimy wymyÅliÄ, no, no, idealny urzÄ d dla takich ludzi jak ty,
00:14:56.381 --> 00:14:59.881
jak ja, jak nasi sÅuchacze, którzy muszÄ
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iÅÄ tam i niestety zaÅatwiaÄ te wszystkie sprawy to co by można byÅo ulepszyÄ
00:15:06.501 --> 00:15:12.341
w tym urzÄdzie żeby taki czÅowiek czuÅ siÄ faktycznie dobrze i fajnie i żeby
00:15:12.341 --> 00:15:16.881
zaÅatwienie takich spraw to nie byÅ koszmar tylko normalna sprawa,
00:15:17.667 --> 00:15:21.047
There are several countries, where everything is fine.
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Estonia has a good system. And also, when the government is not saying that
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you are talking about it, people who are talking about it know that they are
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working for the government.
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What better is that people who are not talking about it work and they are talking about something.
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Like... You should have to listen to the truth.
00:15:45.567 --> 00:15:50.587
No, exactly. And, for example, you have to give a lot of income,
00:15:50.967 --> 00:15:55.987
but if you look at our streets, there are a lot of doors, right?
00:15:57.187 --> 00:16:00.247
And everything is not good.
00:16:00.347 --> 00:16:08.187
So, for me, it's important to know how your page is.
00:16:08.427 --> 00:16:13.747
And it's a very important information. And I think you will probably understand
00:16:13.747 --> 00:16:16.387
everything. But you are living soul, right?
00:16:17.343 --> 00:16:24.063
Ty jesteÅ osoba naturalna, a kiedy pisz, to jest corporate entity, bo it's all capital.
00:16:24.923 --> 00:16:29.443
And kiedy wie to, ożon nie może nic, bo kiedy jesteŠna ożon,
00:16:29.543 --> 00:16:33.023
zawsze daj papier, pisz to, pisz to. Nigdy, nigdy pisz.
00:16:33.643 --> 00:16:39.963
Nigdy. No, bo, dlatego ty mówisz, o, musisz, musisz daj podatek,
00:16:40.083 --> 00:16:42.283
bo pisz, pisz informacje.
00:16:42.923 --> 00:16:51.183
So, ludzi, kto nie kÅamieÅ¡, bo, In a lot of countries, 10% work for the government,
00:16:51.363 --> 00:16:57.823
the government, it's a lot, 1 out of 10, it's a lot.
00:16:58.063 --> 00:17:03.163
I think that maybe 1% is not 10%. Mhm.
00:17:03.983 --> 00:17:08.783
No, tak. No, sprawa z urzÄdami jest bardzo skomplikowana, jak same urzÄdy,
00:17:08.863 --> 00:17:12.163
bo one sÄ skomplikowane i nawet podcast o nich jest dosyÄ skomplikowany.
00:17:12.323 --> 00:17:17.003
I myÅlÄ, że mógÅby trwaÄ i trwaÄ, bo to jest temat niekoÅczÄ cy siÄ.
00:17:17.163 --> 00:17:20.263
WÅaÅnie też po polsku siÄ mówi temat rzeka.
00:17:20.683 --> 00:17:26.303
Temat rzeka, to znaczy temat, który może byÄ omawiany caÅy czas i nigdy siÄ
00:17:26.303 --> 00:17:27.903
nie koÅczy, bo jest tyle do powiedzenia.
00:17:27.903 --> 00:17:31.783
This is also the topic of the river, so yes, but we unfortunately have to end
00:17:31.783 --> 00:17:35.923
with the topic of the river, so yes, well, thank you very much,
00:17:35.923 --> 00:17:39.883
Roy, thank you all for your attention, as always, and see you soon.
00:17:39.883 --> 00:17:41.003
UsÅyszenia, do zobaczenia.
00:17:41.883 --> 00:17:47.143
So, if you've got comments actually on your thoughts at the UrzÄ d,
00:17:47.383 --> 00:17:51.663
pisz na komentarz bÄdzie cytamy. Do you find anything about Ania?
00:17:53.283 --> 00:17:57.563
Basically, if you want to learn Polish or Spanish, our links are in the show notes,
00:17:57.603 --> 00:18:00.843
everything about about me in the show notes as well just scan the QR code or
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go to rycon.com if you're looking for virtual assistance go to va.world and
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I've got a school community on brain fitness and also on podcasting and you'll
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find the links in the show notes short because thumbs up and share with your
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friends on the next week jim kriabazal you do it's in you.