Exploring the Benefits of Virtual Assistance with Experts

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So today, it's not like a podcast show, even though I'm going to put this out

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on all my episodes, because it's one of the services that I mention,

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you know, the virtual assistants.

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And I don't really go into much detail with it. And when we have clients,

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they're really happy, but because they understand them, we take a call.

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And I think it's important that we kind of go through the different things that

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we offer, because perhaps it might be of benefit to you or somebody that you know.

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And first of all, I'd like you to introduce to my business partner, Karen Rubab.

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Thank you. Thank you, Lauren. So I've actually made a list of stuff because

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I want to make sure that we don't miss anything.

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And I suppose let's just kind of start off on kind of your kind of experience about Kiran first.

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That's what you've been kind of working on.

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Yeah. So hello, everybody. Hope you all are doing well. So I am Kiran and I

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am working with coaches from over a decade now.

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I started as a web designer and when I was doing the web design,

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then I realized that it is not just the design that sells.

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So we had to jump into the marketing. So then we started to look at like what

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is converting and what is bringing more people to the website.

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That is from where I jumped into marketing. So now we are doing marketing.

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We are doing website designs, even the software build, landing pages, funnels.

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So all of that, that is something which I am doing from last,

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let's say, over a decade now.

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So, yeah. I suppose I kind of tell how this came about as well.

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So I'm podcasting for 20, since 2018.

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And over that time, I've kind of worked with a few different people to do different things.

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And there's a lot of times, say Fiverr, sometimes they do something.

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A lot of times they didn't. And then you'd have to escalate a situation to get

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your money back. Same with Upwork.

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Upwork would show you screenshots. And a lot of the time they'd promise you

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the earth, the moon and the stars and you'd get nothing.

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Other times it starts off brilliant and then it actually

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after a month two months you start seeing all the

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screenshots showing your your social media but no

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results and i'm actually convinced that a lot of them they have two computers

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and they just have it set up because the way that it works is taking screenshots

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i don't know is it every 10 minutes or something like that but i wasn't getting

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the results i was disappointed with my own experience i actually had a recruitment

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license in ireland so when the polish were coming to ireland i was actually

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placing a lot of them in construction jobs and things like that.

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So I've experienced in that I've done project management.

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So I understand how to manage projects as well. I've got a diploma and applied

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project management. I've even actually got a first class award for a project management and.

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I was actually so shy that I wouldn't go to the awards ceremony to go up in

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front of everyone to collect this.

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So then I've overcome the fear of public speaking and I'm able to,

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I've done hundreds of speeches, but I've mentored a lot of people.

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And that might seem like not really relevant, but that's something that we can

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actually help people as well.

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If they're looking for stuff and just even social media experience,

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because I've got millions of downloads.

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A lot of it is thanks to what Karen is doing with me. Sometimes you just come

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up with an idea and just go with it. And it works.

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We collaborate a lot with all the different things.

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So I think it's just kind of relevant with kind of the experience we're doing.

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Yeah. Let's talk about the office first. Because, like, always people are worried.

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Because sometimes you can have administration access. And that's okay because

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they're protecting themselves. But other times there's not.

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And the way that we do it is basically

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your team that you're there like you've got

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access but like they're just working away so i mean

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we know that when you're dealing with employees but we've never been

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compromised we've never actually had a client's access

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detail and i think that's an important thing so maybe just kind of.

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Explain how you're doing that yeah so basically

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first i want to touch point on a few things that you said about

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the upwork and fiverr so i started on upwork and.

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Fiverr as well and i found a few clients which.

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Were like like you know they were so much hesitant even there was.

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Like a password protection and they will be using passkey

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this and that so they do not share their passwords but still

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they were so much hesitant because most of

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the time on upwork you have like you know this thing milestones

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right so if you have a big project and you have it

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in milestones for example first we are going to do the

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front-end design then we are going to do the website design

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and then we are going to build the software which is the back end

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right so what they would do they would go ahead

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they will do the prototype they'll take that one then they

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will do the front end design then they'll take that then they

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will build you something functional they will take that money but

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when it comes to the back end and that is where

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like you know a lot of mess happens and you have

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to make sure that everything is working fine so that there

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was a company i was working a back in 2021 so

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they were supposed to build a mobile application and they

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wasted like i i'll say 12 to 15

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months they were they got the prototype they

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got the front end they got the a little bit of

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functional app but when it comes to errors they were

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supposed to resolve that and that is where they blocked them from

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everywhere so they were they were able to take the three

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milestones money as well they were able to waste all of all of their like one

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and a half year so that is something i have seen a lot on upwork in fiverr so

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yeah that is why we are like whenever you come to us we definitely work in milestones

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as well but we make sure that you get your product.

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That everything is working with you and most of

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the time for example if there is a complex system

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we are building which is gonna take an year or two we do

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it in such a way that everything is protected so it

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is not like you are just working with because on upwork there is one more

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thing that people will take the project and they will outsource it

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to india to bangladesh right so this

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is that happens most of the time right so

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there there would be like they will be pretending that we are in usa

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or we are in europe and we are going to do all of it but on

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the back end they are hiring other development teams and they

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just do the stuff and that is why you never get your

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end product so that is why we have

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created this company via world and where we take care of everything

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so our teams are in-house most of

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our teams are in-house so i have this office where

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i have we have our own computers and we

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do not provide actual access to anybody and then

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we also have let's say if it is a development project

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and we have a complete development team and let's say

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if one of them is stuck somewhere or that person is no longer so even then you

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will be able to complete that project so that is something you cannot get it

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done on Upwork or Fiverr so that was one thing and then when it comes to social media.

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Most of the time people are hesitant to share their passwords because definitely

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if it is stolen then your life work is gone.

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So we make sure that we do not provide your login access to anybody else. We do it.

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We access your stuff on our office computers and nobody has access to it later on.

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Yeah, I suppose an important thing as well is because I I've worked with,

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like I've had about 20, 20 plus companies and a lot of times we've actually

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done projects with India and different things.

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And even just talking to some people, sometimes whether it's an app or a website or whatever.

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They'll create something and it's, it's usually a

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lot different to what your expectations are but what happens

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is when you want changes done they charge

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you an arm and a leg they're they basically like

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they take you for granted and you've

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no way out of it because they have access on the thing and what i would just

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like to say with like because we obviously give options and you're teaching

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people how to do stuff themselves whether they want it because some clients will

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actually want you to do everything and they'll send it over and that's okay and

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it's not going you know it doesn't cost you too much it's

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like we make sure that we're looking after you but the other thing is if you want

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to be doing it yourself we'll teach you how to do it yeah and i

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think that's very and one of the things that i actually

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love you're extremely technical like even

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with myself lots of things with the facebook how to do it on the group so when

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people need information like that because when you're doing calls or or if you

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need a loom we simplify it yeah because sometimes people just write and they

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say oh do this do this we can either send set a loom or go in and do the recording

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and show you how to do the different things.

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And it's in our aim to make sure that you're getting more clients,

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more followers, more donors, whatever you require, because we want continuous business.

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So it's a win-win. We're not just kind of going, oh, let's get a client and

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then get the next one. Like we keep clients.

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And I think that's an important thing.

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Yeah yeah so one of the value which we have

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in our company is like customer retention so we definitely

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like we don't want to work with more

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people but we want to make sure that whoever we are working with we retain that

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client and that is the biggest asset you have in your business that is like

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customer retention so we definitely we definitely work hard to to keep one client

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so we are not looking for like you know take this take this take this and also

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like we work with the ideal clients.

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So that is something I teach to all of my students as well, that whenever we

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work with somebody, we make sure that that is matching who we want to work with,

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right? So it is not like we will just take anybody.

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So yeah. I think we might just mention one of the, because I didn't actually

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ask for a testimonial and I sent it to, we're going to put it on my website on the thing.

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But one of the clients that was an existing podcaster and I helped her and then

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I introduced to Karen and what we're doing.

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And she's been working with us since then. She loves it. And she's just increasing

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the services that she's getting.

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But she gave a beautiful testimonial of how brilliant the service is.

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And she's the ideal client as well because we have so much respect.

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Because sometimes, a lot of times, people, they think by having a virtual assistant

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that you're like a slave to them and they can abuse you.

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And we don't tolerate that. But we don't give abuse back either.

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So we're making sure the workers that we're looking after and the clients we're looking after.

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So there is people that think they can abuse a virtual assistant and we will

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never tolerate that. Yeah, yeah, yeah.

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So that is 100% top of our policy. So, yeah.

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So a lot of the times, most virtual assistants, it's about the hours.

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And I know that sometimes when you're talking to people, they're going, how much per hour?

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And a lot of the time we're doing packages, but we can do hours.

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So you might just touch on that.

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Yeah, so most of the time we, let's say you require something which is basic,

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like you know exactly what you need per month.

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That is when we give you the package.

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So like this is monthly package. Let's say you want to get some Instagram reels done.

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So you will tell us that you want 20 reels per month.

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We want 10 reels per month or we want 30 reels per month. So that way we will

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define a package for you.

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So this is what you are going to pay monthly. right so

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whenever you will tell us like these are the things we

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need you know exactly what you need that is when

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we offer you the packages but most of the

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time like there would be some people their their stuff is

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like that that keeps keeps on changing right

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so there is somebody who needs some reporting done

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so then there would be somebody who would need some

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data entry so that is where we do the

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hourly so hourly is like depending on

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for example if you need bookkeeping and accounting so we will

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charge you per hour so the starting rate is

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12 12 per hour and then how much

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experienced person you need depending on that it changes so

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it goes up to 25 or 35 or even 50 per hour depending on what kind of accountant

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you need so yeah i suppose we kind of just talk on a few of the different services

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because i mean like course creation because you've brilliant experience with

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that, and you've even done courses on it itself.

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So you might just talk, because that's one that people kind of either have,

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and it's not working, or they aspire to do it.

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So you might kind of let your experience, let people know about your experience in that.

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Yeah. So in terms of course creation, because I've seen a lot of people,

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they will be spending years and years and creating the course and they will

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never be able to produce a course.

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So I have, I have this course where named as Jet Course Launch.

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So I help people to launch their course within a few months,

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the teaching on the Zoom.

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So that is the first phase I go into.

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I work with the clients and get them to, say, let's say 10 students.

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Once they enroll the 10 students and they have course corrected everything in

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their course, then we go for a recorded course.

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Because you will see it most of the time that people have the recorded courses.

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They have spent it like hours and

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hours and hours into it and then they get nobody sign

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up so we want to make sure that you first

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have the mvc where you have a minimum viable course you

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have tested everything you know what is working what is not working what kind

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of questions people have and that is when we go for recordings and once you

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do the recordings we help you to take care of everything from your sales pages

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to your learning management system to the support team to the emails,

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so everything is going automatically.

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Yeah, like other things as well as like creating logos, graphics,

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even setting up the social media pages, because a lot of people have either

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done it wrong or they haven't done it or they hate doing it.

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And it can be totally managed because sometimes people go, I want to stay in

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my lane and just do the coaching.

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And we can actually do the whole lot. So you might say, I mean,

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we've done it for a lot of people. So you might just kind of touch on that as well.

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Yeah. So when it comes to VA services, we offer, like we try to cover everything,

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whatever an online business needs.

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And even the offline businesses like brick and mortar business

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whatever they need we try to cover it all so first

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thing is admin support whatever support

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you need so we you know what our goal is to

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to provide you the time where you can

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take care of the things where you excel and you outsource everything else to

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your work so we provide you with the admin support so whatever admin stuff you

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need and even like for for example you are getting a lot of customer customer

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care support So we will have somebody here responding to all of the queries

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so you can focus on where you accept.

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And same as with the website and CRM management. So we will do the logo.

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We will take care of the website. We will take care of all the landing pages

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and all the back end stuff. So your payments are working. Your shop is working fine.

00:14:53.027 --> 00:14:56.567
Your CMS is working fine. You are getting all the leads.

00:14:56.707 --> 00:15:00.487
And whenever you get the leads, we try to automate the process as much as possible.

00:15:00.487 --> 00:15:06.787
So we want to make sure that there is as less human involvement as much as possible.

00:15:07.007 --> 00:15:13.547
So we are and we have now recruited a few people in our team which can which can manage the AI.

00:15:13.807 --> 00:15:18.467
So they will develop the AI for you to, for example, if you get a lead and now.

00:15:19.062 --> 00:15:23.562
Before, this is how it was happening. So you will get a lead and you have to

00:15:23.562 --> 00:15:26.462
make sure to get back to that person manually.

00:15:26.782 --> 00:15:30.442
So for that, you would have 10 people or 20 people joining you.

00:15:30.902 --> 00:15:34.902
But now with our AI development, what we have done, this is something we have

00:15:34.902 --> 00:15:36.062
practiced in Go High Level.

00:15:36.302 --> 00:15:41.442
But we are now developing other systems where you can have it built inside each funnel.

00:15:41.662 --> 00:15:46.462
So your lead will come in and then we will make sure that even if somebody calls

00:15:46.462 --> 00:15:50.462
you or they email you, We will have an AI agent which will call him back and

00:15:50.462 --> 00:15:53.062
that will do it like as much as humanly possible.

00:15:53.382 --> 00:15:59.522
So they will tell them that if the query is not in the scope of AI to answer,

00:15:59.682 --> 00:16:02.222
then they will tell them that a human will call you.

00:16:02.422 --> 00:16:08.262
So our agent will call you and they will automatically process that into the

00:16:08.262 --> 00:16:11.722
next one where you have to make sure that you are talking to that person.

00:16:11.722 --> 00:16:14.642
So that is something with websites crm and ai

00:16:14.642 --> 00:16:17.562
we are trying to build the processes so which

00:16:17.562 --> 00:16:20.342
can so like you know you you can take rest and you

00:16:20.342 --> 00:16:23.202
get that off your head and then we have the graphic

00:16:23.202 --> 00:16:26.082
design and social media so we make sure that you have

00:16:26.082 --> 00:16:29.922
the loveliest graphics you have the loveliest ebooks

00:16:29.922 --> 00:16:33.102
right you know so everything is speaking to your audience and

00:16:33.102 --> 00:16:36.562
when it comes to social media we post all of your content we

00:16:36.562 --> 00:16:39.942
most of the time we don't do the content writing but if

00:16:39.942 --> 00:16:42.842
you need it then we can definitely help you there as

00:16:42.842 --> 00:16:45.922
well so we will edit your all of your reels or youtube

00:16:45.922 --> 00:16:49.022
and even with the strategy if you need to have some calls

00:16:49.022 --> 00:16:53.582
if you want to like you know if you want to learn social media and you are not

00:16:53.582 --> 00:16:59.362
sure what to put on social media what to record so we have i i get on a call

00:16:59.362 --> 00:17:03.642
and i explain to you what how how you need to record it like step by step because

00:17:03.642 --> 00:17:08.262
on social media we have these different phases you don't want to be too salesy,

00:17:08.382 --> 00:17:10.402
you want to be providing all of the free stuff,

00:17:10.642 --> 00:17:15.102
you don't want to be just providing the education. So we definitely divide it into this.

00:17:16.001 --> 00:17:19.521
Like you know we make a schedule so we definitely

00:17:19.521 --> 00:17:22.181
helped you there and digital marketing we helped you

00:17:22.181 --> 00:17:25.341
with facebook ads and google ads we have uh really

00:17:25.341 --> 00:17:28.301
expert people who do the facebook ads and google ads

00:17:28.301 --> 00:17:31.261
as well then we have the bookkeeping and accounting

00:17:31.261 --> 00:17:34.241
so bookkeeping and accounting we do

00:17:34.241 --> 00:17:37.901
like you know we keep track of everything whatever your

00:17:37.901 --> 00:17:40.701
your finances are help you

00:17:40.701 --> 00:17:43.541
with the podcasting because roy is a podcast coach so

00:17:43.541 --> 00:17:46.621
he will help you with all of the coaching whatever you need and

00:17:46.621 --> 00:17:50.381
all of the back-end stuff like cropping the post into into

00:17:50.381 --> 00:17:53.261
bit size reels so all of that we can take.

00:17:53.261 --> 00:17:56.001
Care of and i mean like because we're

00:17:56.001 --> 00:17:58.941
both kind of looking at what the clients are doing but even with

00:17:58.941 --> 00:18:01.701
say the polish one i mean i wasn't doing shorts and

00:18:01.701 --> 00:18:04.601
often you came up with the suggestion of hey let's do shorts

00:18:04.601 --> 00:18:07.381
and put them on facebook and sometimes in a week it was getting

00:18:07.381 --> 00:18:10.281
10 000 views which was incredible i mean that was something

00:18:10.281 --> 00:18:13.241
that i didn't even miss and it's like no like obviously we're

00:18:13.241 --> 00:18:16.121
doing with all but another thing that i think is important as

00:18:16.121 --> 00:18:18.821
well is with like stripe or paypal or the

00:18:18.821 --> 00:18:21.681
thing you're able to set up the accounts for the payments and

00:18:21.681 --> 00:18:24.361
it's totally safe because the way that you're doing it you're giving

00:18:24.361 --> 00:18:27.181
the access and then it liaises with say stripe and stuff like that so

00:18:27.181 --> 00:18:30.101
say even my course or any of the things that i'm selling

00:18:30.101 --> 00:18:33.741
they've all been set up by you they all look very professional and

00:18:33.741 --> 00:18:36.421
you know because sometimes people are worried about things like that as well and

00:18:36.421 --> 00:18:39.181
they think oh maybe but it doesn't like you don't

00:18:39.181 --> 00:18:41.941
get it you don't get that it doesn't go to you but you can set it

00:18:41.941 --> 00:18:45.421
up and that's important as well because a lot of people fear that yeah yeah

00:18:45.421 --> 00:18:48.641
so whenever it comes to setting up the payment gateways we don't.

00:18:48.641 --> 00:18:51.381
We don't ask you to give us your login information we get.

00:18:51.381 --> 00:18:54.381
On a call with you and we do it together so like

00:18:54.381 --> 00:18:57.901
you know we do a screen share call and we because.

00:18:57.901 --> 00:19:00.841
We want to play it fair so we definitely make

00:19:00.841 --> 00:19:03.841
sure that we do not take any kind of information which

00:19:03.841 --> 00:19:06.721
is very personal so whenever we

00:19:06.721 --> 00:19:09.661
it comes to stripe because we would need like whenever we

00:19:09.661 --> 00:19:12.561
are setting it we need four keys so we will help

00:19:12.561 --> 00:19:15.801
you we will get on a call with you we will make sure that we

00:19:15.801 --> 00:19:18.681
provide you with the instruction we tell you go there go there.

00:19:18.681 --> 00:19:21.481
Go there and then you give us the data we need and we

00:19:21.481 --> 00:19:24.621
integrate it and then we help you with the testing for example if

00:19:24.621 --> 00:19:27.541
we are setting it to your store then you will

00:19:27.541 --> 00:19:30.201
definitely buy a dummy product and that is

00:19:30.201 --> 00:19:34.201
when you will know if you are everything is working fine and because

00:19:34.201 --> 00:19:37.001
you know some people are technical i'm not

00:19:37.001 --> 00:19:39.701
but what i love is actually when we're doing a call you're able

00:19:39.701 --> 00:19:42.821
to write on the screen because sometimes you're looking at

00:19:42.821 --> 00:19:45.941
50 different tabs and you just circle okay

00:19:45.941 --> 00:19:50.741
hit here pull down there press that button press that button and yeah it's basically

00:19:50.741 --> 00:19:55.241
like not to worry you know like and sometimes if you forget like we can have

00:19:55.241 --> 00:19:59.101
a recording and send it so that you can save it and things there so It's simplified

00:19:59.101 --> 00:20:03.701
and not to be fearing about the technical aspect. Yeah, yeah.

00:20:04.461 --> 00:20:07.161
I mean like if we've kind of

00:20:07.161 --> 00:20:10.021
touched on most of the stuff and so i i suppose that

00:20:10.021 --> 00:20:13.021
the main thing is like the next thing is just like

00:20:13.021 --> 00:20:15.781
book a call because how we do it you could

00:20:15.781 --> 00:20:18.981
like sometimes we try to both come on the call if needed but

00:20:18.981 --> 00:20:22.101
you go into our website va.world and karen

00:20:22.101 --> 00:20:24.761
will take a call with you or i will and we

00:20:24.761 --> 00:20:27.561
can both kind of come in and do it and then we listen and

00:20:27.561 --> 00:20:30.261
also what i do as well is i give my whatsapp number so

00:20:30.261 --> 00:20:32.941
if there's any issue or anything uncontactable when you

00:20:32.941 --> 00:20:35.741
send a message yeah and we're able to

00:20:35.741 --> 00:20:38.861
help you because we're there to serve your business and like

00:20:38.861 --> 00:20:41.701
yeah you know we've got obviously different time zones

00:20:41.701 --> 00:20:45.441
but you know karen karen works a lot she's you know

00:20:45.441 --> 00:20:48.841
we both work we're kind of available a

00:20:48.841 --> 00:20:51.841
lot of hours as well yeah yeah so

00:20:51.841 --> 00:20:54.741
the time zone is not usually an issue because we try

00:20:54.741 --> 00:20:57.941
to poke everything in at once even like

00:20:57.941 --> 00:21:01.101
with social media because when you are doing it day to day then

00:21:01.101 --> 00:21:04.141
it becomes really hard so we make sure we are planning in advance

00:21:04.141 --> 00:21:07.261
so with the with the client you were mentioning like katherine when

00:21:07.261 --> 00:21:10.261
we started we were doing it like one week in advance but

00:21:10.261 --> 00:21:13.521
now we have it scheduled for a whole month so

00:21:13.521 --> 00:21:16.141
that is how we do it we don't we want to make sure that like you know

00:21:16.141 --> 00:21:19.561
we are not stressing about something day by day so

00:21:19.561 --> 00:21:22.521
we our goal is to simplify things and to make

00:21:22.521 --> 00:21:26.381
it in such a way that it is just smooth no.

00:21:26.381 --> 00:21:29.021
Exactly and i mean like you you've mentioned america but i

00:21:29.021 --> 00:21:32.201
mean like we've claimed uk you know europe you

00:21:32.201 --> 00:21:35.961
know australia so you know we can yeah so yeah

00:21:35.961 --> 00:21:39.541
you know so we're able to help that so i think that's unless there's something

00:21:39.541 --> 00:21:43.581
else that you'd like to to mention but i think we've covered all the things

00:21:43.581 --> 00:21:47.961
that i think people should know about yeah i think we covered most of it yeah

00:21:47.961 --> 00:21:51.821
okay perfect so thanks karen and basically for the listeners look if you're

00:21:51.821 --> 00:21:54.301
interested in a virtual assistance, there's no pressure.

00:21:54.401 --> 00:21:57.701
We don't use slimy, tricky sales to close a call.

00:21:57.801 --> 00:22:00.741
If you want to work with us, you work with us. We're happy to have a call,

00:22:00.741 --> 00:22:02.201
even if it's not a fit. No problem.

00:22:02.461 --> 00:22:05.541
You know, no harm done. And even if you recommend, you know,

00:22:05.621 --> 00:22:09.101
you can send a message and everything. We appreciate that. So take care. Thank you.